GENERAL INSTRUCTION FOR COMPLAINTS
It is recommended to enclose a copy of the proof of purchase with the claimed goods or to prove the warranty of the goods in another suitable way. To resolve the complaint, we also recommend that you duly fill in the complaint form.
As a consumer you can not apply the rights of the defects, what have you caused yourself or about which you know during the purchasing. As well as for defects we agreed to a price reduction. We are not responsible neither for normal wear and tear.
Complaints must be made within the 24-month period. It must be made immediately, to prevent the spread of the defect and because of that to refusing the complain. Early notification of the defect can ensure settlement of complain without problems.
Your complain is settled only after you will be notified about it. If the legal deadline expire, you can consider it as a fundamental breach of contract and you can withdraw from it.
INFORMATION CONCERNING THE RIGHT TO WITHDRAW FROM AGREEMENT
1. RIGHT TO WITHDRAW FROM THE AGREEMENT
1.1 You are entitled to withdraw from this agreement within 14 days without giving reasons.
1.2 For the purposes of asserting of the right to withdraw from the agreement you must inform on your withdrawal from such agreement company 9b plus s.r.o.www.9b-plus.com with the registered office at Zábrdovická 801/11, 615 00 Brno , Place of business:Zábrdovická 801/11, 615 00 Brno , identification No.: 06179061, TEL: +420 533 312 341, by an unilateral legal act (for example by a letter sent through a postal operator or by fax). You can use the attached sample form for withdrawal from the agreement, however you are not obliged to use it.
1.3 To observe the period for withdrawal from the agreement, it shall be sufficient to send the withdrawal from the agreement before expiry of the respective period to mail : firstname.lastname@example.org
2. CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT
2.1 If you withdraw from this agreement, we will return to you without undue delay, at the latest within 14 days from the day when we received your notice of withdrawal from the agreement, all payments that we received from you, including the delivery costs (except for additional costs arisen in the consequence of method of delivery chosen by you, which is other than the cheapest method of standard delivery offered by us). For return of payments we will use the same means of payment that you used for making of the initial transaction, unless you determined expressly otherwise. This will in no case cause rise of further costs for you. We will return the payment after we receive the returned goods or if you prove that you sent the goods back, whichever occurs earlier.
2.2 You shall bear the direct costs connected with the return of the goods. You shall be liable only for decrease of value of the goods in the consequence of handling of the goods in another manner than is necessary for acquainting with character and properties of the goods, including functionality thereof.
2.3 If you asked so that providing of services started during the period for withdrawal from the agreement, you shall pay us an amount proportional to extent of the services provided until the time that you informed us on withdrawal from the agreement, in comparison with the total extent of services stipulated in the agreement.
EXCHANGE OF GOODS UP TO 120 DAYS TO PURCHASE
Goods, you buy in our shop can be replace within 120 days of purchase. The goods have to be unused, in original packaging and without any other damage. This applies both for goods purchased through our internet shop and also for the goods bought personally in our store.
You can replace ill-fitting T-shirt, shoes or unsuitable gift in 4 month from purchase… This you can appreciate especially during the Christmas season.
With goods is necessary to deliver completed form for goods replacement and copy of invoice of your purchase. Package with all these things please send to address of our store:
9b plus, s.r.o.
615 00 Brno ,
Contact us before sending goods, we can help you find best shipping option for you.